Learning Objectives

• Define culture and diversity

• Understand cultural humility, responsiveness and competence

• Identify characteristics of cultural heritage and style

• Recognize similarities and differences among cultural groups

• Identify attitudes and behaviors which block communication

• Understand explicit and implicit bias

• Recognize micro-aggression's

• Recognize attitudes and behaviors which enhance cross-cultural relationships

• Understand the characteristics of the culture of recovery

• Practice effective cross cultural relationship development

• Identify the impact of their own cultural style service delivery

• Recognize best practices for cultural effectiveness

• Develop their own cultural effectiveness development plan