OVERVIEWThe
effectiveness of the Recruiting, Interviewing and Selection process can be no
greater than the quality of the interviews themselves. Interviewers need to
know how to follow a proven methodology for strategic recruitment and selection
that help in obtaining relevant information from applicants and properly
assessing it. Interviewers need to know how to hire the right employee for your
business by learning what to look for and how to gain that information. The
objective of an interview is to identify candidates who can and will
effectively perform the job - while fitting into the organization.
Some experts say that the typical interview - conducted by an untrained
interviewer - is often no better than chance at predicting how an applicant
will perform on the job. Too frequently interviewers follow one of the
following interviewing approaches;
•
Eyeball Interview: 'I knew the minute I saw her she couldn’t handle the
job'
•
Friendly Chat: 'A pleasant experience talking about sports, the weather,
mutual acquaintances, etc.'
•
Random Interview: 'Asking a random series of questions with no job
specifications in mind'
Since a human tendency is to like applicants who are like us, a very important
step for recruiting top talent is having a thorough understanding of the
position’s specifications. As obvious as this seems, some interviewers fail to
take the time to identify the specific job criteria needed to be successful in
the vacancy. But if we don’t know where we are going, any road will get us
there.
WHY
SHOULD YOU ATTEND
Just
as an organization’s success is significantly influenced by the people it
employs, a manager's success is largely dependent on the performance of his/her
team. Knowing how to recruit the best employees is a critical skill for any
manager. And the further a manager's career progresses the greater the need for
this skill. So, lacking effective interview strategies and skills can severely
limit a manager's career advancement.
There is an assumption that because a person has the title of manager he/she
knows how to hire talented employees by making appropriate hiring decisions.
However, many managers learn to interview by trial and error - they have not
been afforded the opportunity to learn a proven, step-by-step interviewing and
selection process.
Additionally, the cost of making a poor hiring decision is significant in terms
of lost productivity, quality, customer satisfaction - not to mention the costs
associated with termination, possibly legal ramifications and then having to
recruit and train a replacement. Making a poor hiring decision results in the
loss of a significant investment both in time and money.
To fully appreciate the value of interview training it's helpful to consider
the 'performance differential.' This is the fact that a good hire will satisfy
the needs of the position but a great hire will substantially increase the
organization's performance. For example, the average Google employee
contributes $1 million in company revenue. But an outstanding performer can
generate $300 million in revenue.
AREAS
COVERED
#1:Defining a Strategic Interviewing &
Selection
> Five key components of an interview
> Common errors made by interviewers
> A three-step interviewing process
> Interview strategies
#2:Pre-Interview
Preparation
> Five types of job criteria
> Questions to answer in identifying your job criteria
> Reasons for reviewing the application & resume in advance
of an interview
> Seven areas to review on applications & resumes
> Planning questions before the interview
> Typical job criteria for service-providing positions
> How to use job criteria 'kick out' factors during phone
interviews
#3:
Creating the Proper Atmosphere
> Characteristics of the proper interview atmosphere
> A check list to determine if an interviewer is ready for an
interview
#4:
Structuring Effective Questions
> Characteristics of the proper interview format
> The differences between productive vs. destructive
interviewer interruptions
> The objective of any interview
> Five types of useful interview questions - with examples
> Tips for conducting a team or panel interview
#5:
The Behavioral Interview
> The definition of a behavioral-based interview question
> An overview of a behavioral interview
> Sample behavior-based questions
> How to seek candidate behaviors vs. traits
> A typical behavioral interview sequence
> Tips for taking interview notes
> Closing the interview with candidates that you want to
reject, possibly pursue or pursue; respectively
> How to handle three types of difficult interview situations
#6:
The Total Interview Format
> Using ice breaker/rapport building statements & questions
> Using transition questions to begin the formal interview
> Utilizing an overview/benefit statement
> Questions to use in exploring work experience
> Questions to use in exploring education
> Questions to gain an applicant's self-assessment
> Closing the interview
#7:
Strategic Recruiting
> Research showing that many employees will be changing jobs in
2020
> The types of candidate questions for which employers should
be prepared to answer in 2020
> What candidates will expect of companies during the employee
recruitment process
> The issues on which candidates are making their decisions
> What candidates are looking for in a job - other than a
paycheck
> Examples of what some brand companies are doing to improve
their recruiting, interviewing & selection processes
LEARNING
OBJECTIVES
Few
managers would disagree with the idea that their Recruiting, Interviewing and
Selection process significantly impacts all aspects of their organization’s
performance - including its profitability. Organizations need quality
candidates and managers need to know how to identify those candidates who have
the competencies that meet the job requirements.
This webinar will provide the participants with the skills and a practical,
proven step-by-step approach to strategic interviewing & selection that
participants can utilize themselves and/or introduce to their organizations.
WHO
WILL BENEFIT
- HR
Professionals New to the Field: Seeking a comprehensive view of the
subject with multiple initiatives & techniques they can apply
immediately
- Experienced
HR Professionals: Seeking a refresher
- Line
Managers: Seeking a comprehensive view of the subject with multiple
initiatives & techniques they can apply immediately
SPEAKER
Pete Tosh is Founder of The Focus Group, a
management consulting and training firm that assists organizations in
sustaining profitable growth. Pete also frequently facilitates a variety of
leadership development programs for organizations such as the American
Management Association — including Strategic Planning, Moving from an
Operational Manager to a Strategic Leader, Strategic HR Management and
Utilizing HR Metrics
Use Promo Code XMSNY19 and get flat 20% discount on
all purchases.
To Register (or) for more
details please click on this below link:
http://bit.ly/2tnZyE2
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