Learning Objectives:
•  How HR has evolved into the “Employee Relations Complaint Department” – and what to do to fix this perception
•  Why employees and managers avoid dealing with conflict themselves — and run to HR
•  The dangers of getting involved
•  Strategies to help HR to decide which issues to deal with, and which issues to give back to managers
•  How to establish boundaries in HR and gain support for the boundaries
•  How to coach employees on how to handle conflicts with supervisors
•  How to coach supervisors on how to handle conflicts with employees
•  Ways to stand your ground and avoid taking ownership of issues that managers should own

Areas Covered in the Session:
•  The Role of the HR Department
•  How HR is Viewed by Leadership & Staff
•  Common Complaint that HR
•  How HR Can Position as a Resource and Not a Compliant Department