Key Take Away:
•  Describe step by step how to diagnose problems with worker job performance
•  Explain how to use diagnostic information to select practical and cost-effective solutions to employee performance problems
•  Examine well-known models that describe various root causes of worker performance problems—and what to do about them

Overview:
Managers often confront problems with worker behavior or job performance. Yet solving those problems is not a topic in business education, and even MBA holders (and HR practitioners!) have not been given instruction on how to diagnose problems with human performance and how to find cost-effective solutions to those problems. Often managers, since they have not been properly trained, will confused symptoms and signs with root causes (example: “turnover is our problem!”—yet turnover is a symptom and not a root cause.) In this session, learn ways to separate symptoms from root causes and diagnose what causes problems with worker performance. Find ways to solve those problems.