Event Organizer Support

You can add an internal memo to a seat you're placing on hold to inform staff why this action was made. For example, if you're holding that seat for a special guest, group, etc. If you want to add a special message to a seat being put on hold, follow the instructions below. NOTE: The…

MOVEMENTS Move selected objects 1px at a time (below) Move selected objects 10px at a time (below) Forces map to move even if your mouse is over seats (below) SEAT SELECTIONS Draw a box to mass-selected seats (below) Select all seats between the last seat and the newly clicked seat (below) Select all seats in…

Our maps support seating types for rows and table shapes, including round, square, and rectangle. You also have the option to add accessible seat types as well; companion, wheelchair space, or accessible. To do so, follow the steps below. Log in to your Purplepass event organizer dashboard Select Seating Maps in the top navigation bar Select…

When building or editing your seating map, you can modify the positioning of your rows and seats by following these steps. For more information on the different types of seats you can add, click here. Log in to your Purplepass event organizer dashboardSelect Seating Maps You can create or edit an existing mapIn the map…

If you want to curve your seating rows rather than having them straight across on your map, follow these steps. Log in to your Purplepass event organizer dashboardSelect Seating Maps You can create or edit an existing mapIn the map editor, select the section of seats you wish to edit or add new seatsOnce selected,…

When designing your seating map, you can use the clone tool to quickly replicate your rows, tables, and curved seating sections with the clone tool. This makes the process of building your map extremely easy and efficient. Log in to your Purplepass event organizer dashboard Select Seating Maps in the top navigation bar Select Edit for…

Within the seating map builder, you can create public messages or internal notes. Different ways to add public or internal messages Adding messages or memos in the seating map builder Different ways to add public or internal messages Public messages allow you to add notes to a seat that will be shown on the map…

The tool Seat Preview allows you to add custom images to show attendees what their stage preview looks like from that seat. Log in to your Purplepass event organizer dashboard Select Seating Maps in the top navigation bar Select Edit for the map you want to edit A map will appear in a new window  Once in…

If you want to export your seating map via PDF or PNG, follow these steps. Log in to your Purplepass event organizer dashboard Select Seating Maps in the top navigation bar Select Edit for the map you want to edit A map will appear in a new window  Located in the top left corner is a gear…

In the seating map builder, there are a few tools you can select during the creation process to make building your map a little easier. Tools To locate your tool options Log in to your Purplepass event organizer dashboard Select Seating Maps in the top navigation bar Select Edit for the map you want to edit A…

You can customize your maps with color backgrounds, adding a border, shapes, and lines using the seating map builder. Log in to your Purplepass event organizer dashboard Select Seating Maps in the top navigation bar Select Edit for the map you want to edit A map will appear in a new window  Select Shapes & Lines in…

The seating map builder comes with an image library that offers a variety of seating map graphics as well as other icons such as restroom logos, accessibility, ATM, etc. Follow the steps below to add a stage graphic to your map. Log in to your Purplepass event organizer dashboard Select Seating Maps in the top navigation…

Our maps support seating types for rows and table shapes, including round, square, and rectangle. Follow the steps below to add your seating types. Log in to your Purplepass event organizer dashboard Select Seating Maps in the top navigation bar Select Edit for the map you want to edit A map will appear in a new window …

You can give each seat a different status type depending on the actions you want to do. Status options in your seating map include "For Sale", "Hidden" and "Hold Seat". To edit your seat status Log into your Purplepass event organizer dashboardSelect Seating Maps Select Edit for the map you want to edit Your map will appear in…

An event divider is a colored subsection that can be added to your ticket widgets. Using an event divider is not only useful for segmenting ticket types, memberships, and specific programs or passes you have available, but it is a way to present any event as visually aesthetic. Adding dividers with labels Log in to…

In your map builder, you can build custom seating maps including curved rows, tables, colored price levels, etc. The below steps show the different row properties you can use to customize your row seating. Log into your Purplepass event organizer dashboardSelect Seating Maps Select Edit for the map you want to edit or create a new mapYour creation…

Log in to your Purplepass event organizer dashboard Select Seating Maps in the top navigation bar Select Edit for the map you want to edit A map will appear in a new window  Select Add Images in the right-hand navigation bar A few options will appear, select Image libraryAfter you add the image, you can select it…

Build customizable seating maps within your Purplepass account. You can add seats, logos, graphics, view stats, and more. Follow the steps below for adding text to your maps. Log in to your Purplepass event organizer dashboard Select Seating Maps in the top navigation bar Select Edit for the map you want to edit A map will appear…

You can choose to skip row "I" on your seating maps to minimize confusion for your guests when finding their seats. Sometimes it can be confused with the letter one. The same confusion can happen with row "O" as some people see that as zero. To skip these rows, follow the instructions below Log into…

Either select Create New Event or edit an existing one when trying to add your seating map price levels as ticket types. Once in your event creation dashboard, Scroll down to the Ticket Pricing and Options section Select Assigned SeatingSelect your map under Venue Map and your pricing tiers should appear as ticket types Now…

Log in to your Purplepass event organizer dashboard Navigate to My Events and select the Map button for the event map you want to view Launch your event’s seating mapClick on the seat that has been sold to review the order details. It will appear white with a grey border on your map. The order…

On the seating map, there are three different designs that show various levels of ticket availability. All solid colors on the seating map in the Map Manager indicate seats/tickets. You can also use multiple colors to manage various ticket-level prices and tiers. Circles that appear white with colored outlines are seats that have been placed on…

For placing a hold on seats, make sure you select the map associated with that event. If you want to add an internal memo to seats on hold, follow these instructions. Log in to your Purplepass event organizer dashboardSelect the Map button on the tab of the event you are managing inside your My Events…

Hide preview icon for seats with photo - This option disables the camera icons that appear over a seat when you upload a photo for a seat preview. Show instructions when map loads - As a customer, when you load the map for the first time, it will show a panel with instructions. It will…

When creating your map, you can add pre-added icons to help label things on your map; restrooms, concessions, first aid, etc. Use the steps below to add an icon to your map: Log in to your Purplepass event organizer dashboard Select Seating Maps in the top navigation bar Select Edit for the map you want to…

To protect the integrity of the seating assignments, once seats have been sold for an event with assigned seating, the map cannot be changed. If you need to make changes to your seating map template, you can change the seating map by clicking the Venue button for that event.

To view all the seating maps available to you, go to Seating Maps at the top menu bar. These are all the maps that you can use for your events. If you don’t see your map, please contact your service rep for assistance. If a map is associated with an event, you can also view…

We will build seating maps at no cost for your venues. However, you can also build your own seating maps with our easy, customizable builder. If you would like us to build it, please send us the seating chart and we will add the map to your account typically within 24 hours.  Future updates and…

Of course! The only thing we would need from you is to let us know the price and name of each section so we can update the map of your event.

For maps that want tiered pricing levels, you can use this feature to add multiple price levels and seating types (VIP, general admission, orchestra seating, etc.). Log into your Purplepass event organizer dashboardSelect Seating Maps Select Edit for the map you want to edit A map will appear in a new window  To add seats, select…

Venue maps are usually built within 24 hours. However, it sometimes could take longer depending on the size and complexity of the map. Please contact your account rep or call us at 1-800-316-8559 so we can help you get your map built and added to your account.

Purplepass offers an assigned seating feature, where your ticket buyers will select their own seats on an interactive map. Any maps that are created for you will be under Seating Maps There will be all the master templates for your account. NOTE: Any edits done here will only reflect on new events that it is…

Reassigning seats and transferring seats share a close relationship, functioning almost like sibling features, as both involve relocating customers. The key distinction lies in that reassignment shifts a customer to a different seat within the same event, whereas transferring moves them to a seat at an entirely different event. For steps on transferring tickets, click…

If you are trying to delete rows or chairs from your tables, follow these directions: Log into your Purplepass event organizer dashboardSelect Seating Maps Select Edit for the map you want to edit Your map will appear in a new window  OPTION #1 Start by selecting the section you want to delete the seats from. Once selected the…

If you want to change the name of your map, follow the instructions below. For more information on editing your seating map layout, click here. Log in to your Purplepass event organizer dashboard Go to Seating Maps Click on the venue name, a small window will open, and you will be able to edit the…

If you want to change the color of your seating section, follow the instructions below. To add different pricing levels and colored sections to your map, use these instructions. Go to Seating Maps and edit the map you want to change the colors on Once your map pops up, select the seats or section you…

To offer customers the option to reassign seats, do the following: Log in to your Purplepass event organizer dashboardClick the Search Orders tab at the top of the dashboard Once you enter the necessary information into the filters and the correct order appears in the main window, click Reassign to the left of the Name…

If you want to assign guest seating for ticket holders, follow the steps below. You can create and use our guest list feature to manage tickets, track COMPs, generate lists of attendees, send print-at-home tickets or deduct them from inventory, and more! Log in to your Purplepass event organizer dashboardClick COMP Guests at the top of the navigation bar…