Event Organizer Support

To view service fee collection activity and amounts, visit the Custom Reporting page on the Purplepass event organizer dashboard.  Log in to your Purplepass event organizer dashboardSelect Reporting located at the top navigation bar on your home screen Next, select Financial Report located on the left nav barEnter the appropriate information in steps 1 and…

Collection of reimbursement fees occurs each Monday to the credit card on file.

To switch to using your own merchant account, log in to your account and go to Settings then Merchant Account. Select Use your own merchant accountEnter the requested information, including service fee details

As a Purplepass event organizer you can use your own merchant account. The merchant account must be with an authorized.net gateway. This allows cross-communication of shopping carts to processors.

If the customer is attempting to purchase a ticket and you are using a PayPal account, and they don’t have one, they can still make the purchase. When the customer is prompted to log into PayPal to begin the purchase, they can click the link at the bottom of the screen and continue as a…

You can use PayPal to receive payments when selling tickets to an event and accept payments from customers. Remember, you’ll owe Purplepass for fees, and a card on file is charged for service fees on the following Monday in this case. Switch to using PayPal to process credit cards Select SettingsSelect Merchant AccountSelect Use your…

Every type of credit card is supported. This includes debit cards, rewards cards, and more.

Payouts happen on the following Thursday after your event. There are 4 different ways you can get paid for your event through Purplepass. Keep in mind, if you would like to switch to a different payment method, please contact your service rep or email support@purplepass.com. OPTION 1: ECHECK By default, you are set to eCheck. This payment comes from…

Authorize.Net is a widely used payment gateway service that allows businesses to accept credit card and electronic check payments online. It provides a secure and reliable platform for processing transactions and managing payment data. An Authorize.Net account is essentially a merchant account that enables businesses to accept payments from customers using various payment methods. Below…

USING YOUR OWN MERCHANT ACCOUNT If you are using your own merchant account, that means sales are going directly to you as they are being made.  This also means that you are collecting the service fee on our behalf. For us to recoup these fees, we will do a billing cycle on Monday for anything…

We are required to send out 1099 tax forms to event organizers by the end of January of the following year. The 1099 forms are required by the IRS annually.

If PayPal was used to collect ticket fees and other sales, you must log in to PayPal on your end and begin the process to issue a refund through that platform. The refund process will follow PayPal guidelines and standards rather than Purplepass.

Yes. You can refund the service fee back to the customer or choose to not.  If they return the fee to the customer it will charge the event organizer's account instead. 

There are three methods of payment type options available for each event: An eCheck: The eCheck is the default option once you sign up. This is sent via email and can be printed and deposited in person or mobile. A check: A traditional check sent by USPSDirect deposit: To change your payment method, email support…

In most cases, payment delays are because of a W9 hold. You must submit a form if you sell over $600 in tickets or merchandise. Once you submit the W9, you’ll receive the payment. If you have a W9 hold, an email is sent to you. You will notice a W9 hold notification in the…

You do have the ability to offer your customers your tickets with no fees.  This would work by absorbing the cost of fees for selling tickets.  Instead of selling tickets and then passing on the fees, the service fee would come out of the face value of the ticket.  By default, the customer will pay…

We want to support the work of our amazing nonprofits by offering discounts for nonprofits and charities on the ticket rate for their events. We offer a 2.0% + $0.99/ticket order. Nonprofits also have access to our free customer support team and a partner that cares. Learn more here.

There are two different options for paying service fees.  Option #1: As an event organizer, you can choose to let the customer pay the service fee, in which case, it will be added to the sale price of the ticket.  Option #2: The second option is to absorb the service fee, which will be deducted…