Event Organizer Support

Simplify your ordering process with a default physical ticket stock design for your event. Follow these steps to create a seamless and user-friendly design that will enhance the ticketing experience: Click the Ticket Stock option to the right of each event A pop-up with the option to Set Default Design will appear, click that option…

You can access the serial numbers and admission data (used or unused) for individual tickets from a bulk ticket stock order. This can be done by using the View Ticket Stock link, which is located below the main Search button on the Search Orders page. This functionality is available for both orders placed online through…

A COMP ticket type is a complimentary ticket or a ticket provided free of charge. These are usually provided to volunteers, talent, guest speakers, special guests, etc. To create a physical COMP ticket type/stock, follow the instructions below. Log in to your Purplepass event organizer dashboard. NOTE: An event must be made first before tickets…

If you need to order preprinted tickets from us with assigned seating options, you can do this in the box office on your own or reach out to customer support. Every ticket will clearly show which seat and row they are in. It will also show the name of the seat section or the ticket…

You can create custom print-at-home ticket designs in your account. After you create it, you are able to apply the design to your event. Follow the steps below: Log in to your Purplepass event organizer dashboardIn the dashboard, click Create New Event or, you choose to edit an existing event. Scroll to the bottom of…

Instead of physical ticket stock, you can create custom print-at-home ticket templates to use for an event as a ticket for entry. To build custom print-at-home tickets Log in to your Purplepass event organizer dashboardSelect Tools from the top navigation bar Click Custom Print-at-Home on the left navigation bar or in the box on the…

If you want to select ticket colors for customizing physical ticket stock to use for your event, follow these below. To create and order ticket stock in Purplepass, follow these instructions. Log in to your Purplepass event organizer dashboardSelect Create New Event on the top navigation bar or edit an existing event Find the section…

Ordering ticket stock for an event provides a variety of different benefits of ordering ticket stock to both the event organizer and attendees.  Allows you to provide merchants, venues, staff and volunteers with a physical ticket that can be easily transported or sold anywhere, at any time. Tickets can act not only as an entry…

Purplepass uses two different types of shipping options customers can choose from when checking out with their ticket stock orders. The mailing options are: USPS PRIORITY Shipping times are 2 to 4 days, but can be earlier in some cases. USPS Priority shipping costs $9.95 USPS EXPRESS Shipping times are set for 1 to 2 days. USPS…

If you want to save information to print on future ticket orders each time and avoid having to go through extra steps, you can set a default ticket stock design. To create and order your ticket stock, click here for the steps. Once your event is in the system and an order for ticket stock…

You can order ticket stock for general admission, and it's a quick process that can be done from within your Purplepass event organizer dashboard. NOTE: tickets can ONLY be created once an event has been created and entered into the system.  1. Log in or create your Purplepass account 2. Once your event is created,…

Ordering ticket stock for an event provides a variety of different benefits of ordering ticket stock to both the event organizer and attendees.  Provide merchants, venues, staff, and volunteers with a physical ticket Tickets can act not only as an entry pass but as a souvenir for those who wish to save their tickets or…

Select the My Events tab located at the top of your Purplepass event organizer dashboard Select Ticket Stock for that event, then View Order History on the pop-up screen Once View Order History is selected, the screen will show previous orders and all of the corresponding information about each specific past or pending orders. NOTE:…

Full color ticket stock can feature any artwork or design you create. This is a fully customizable ticket that you can brand your event in a timely manner, all you need is a design. Log in to your Purplepass event organizer dashboard. NOTE: an event must be made first before tickets can be ordered.Once you…

Thermal tickets are our basic ticket stock that is offered in a variety of different colors (7) and includes a few important security features such as a guilloche pattern, tear stub, and unique serial numbers. Learn more about ordering thermal ticket stock here.  Log in to your Purplepass event organizer dashboard. NOTE: an event must…

Purplepass has a very fast turnaround time for customer ticket stock orders. NOTE: Your orders are usually processed on the same day they are placed, and in many cases, can be shipped to the customer on the same day too. However, if they aren’t shipped the same day, they usually go out the next day.…

Uploading the artwork and media for full color ticket stock is straightforward and simple. Log in to your accountSelect My Event in the top navigation bar Locate the event you want to create the ticket order for and select Ticket Stock A ticket management pop-up will appear where you can then select Order Color Tickets…

When ordering minimum quantities of full color ticket stock, it’s important to know the minimum per type, per artwork requirement. NOTE: that means customers must place an order for at least a certain number of tickets per each type, i.e. general admission, senior, or comp and per each design uploaded.  You have the option to…