Event Organizer Support

With the Zapier integration, you can initiate a Zap whenever a new order is created in your Purplepass account. For example, you can create and/or update your email whenever a new order is made for email marketing. To set up and construct a zap based on a new order, follow the instructions below. Log in…

With the Zapier integration, you can initiate a Zap whenever a new event emerges in your Purplepass account. To set up and construct a zap based on a new event, follow the instructions below. Log in to your Zapier dashboardSelect + Create Zap on the main page Connect to the Purplepass app Then choose New…

Zapier is a platform that allows users to automate workflows between different web applications. By connecting two or more applications, users can set up "Zaps" that automate specific tasks, which would otherwise be done manually. Here's a simplified breakdown: Trigger: An event in one app that initiates the automation.Action: The automated activity that occurs in…

Zapier is a platform that allows users to automate workflows between different web applications. By connecting two or more applications, users can set up "Zaps" that automate specific tasks, which would otherwise be done manually. For example, you might set up a Zap that automatically adds a new contact in your CRM every time a…

You can now grant partners access to the box office using their partner ID and password. Additionally, it's now possible to manage app and box office (BO) permissions individually for partners under Settings > Partner Access. To edit or set these privileges, Find the Box Office optionsCheck PC-Based POS Terminal Click Edit Privileges A pop-up…

You can automatically hide an item from the customer's view if they are not on sale. This is a great feature for doing things like limited-time specials (e.g., Valentine's Day-only promo), or auto show/hiding pricing tiers on an event. You can select this feature when creating or editing a ticket type. Enter the relevant information about…

You can access the serial numbers and admission data (used or unused) for individual tickets from a bulk ticket stock order. This can be done by using the View Ticket Stock link, which is located below the main Search button on the Search Orders page. This functionality is available for both orders placed online through…

With Purplepass, you can create public and private/hidden events. Using our integration options, you can choose whether or not to syndicate and promote your hidden events. If you want to only enable your integrations for public events, follow these steps: Select Tools in the top navigation bar Select Integrations in the left navigation bar or…

If you want to track specific ticket sales for an event, follow these steps: Log in to your Purplepass event organizer dashboardEdit an existing event or click on Create New Event in the top navigation menu When creating your event, scroll down the page until you reach the Ticket Pricing and Options sectionSelect Add Coupon…

With a few lines of code, you can fully integrate the entire buying process directly into your own website. Just copy and paste a few lines of code into your website and you are all set. No programming skills are needed and our ticket widgets work on every type of website platform. Ticket widget types…

Adding a dropdown menu to any event you are managing with Purplepass can help you collect data, receive feedback, and learn more about your guests. Adding a Dropdown Question Type If you want to add a pre-defined list of options to an event during the checkout process, you can do so by completing the following…

SMS marketing is just another word for text messaging or marketing through texting. It has become a popular way to stay constantly connected to customers, and send announcements, and any updates concerning services, discounts, and events. In order to use this feature in your Purpelpass account, you will need to purchase SMS credits. Log into…

The guest list widget tool gives you the ability to do RSVP tickets where people are added to the guest list. This does not mean they purchased tickets, it only adds them to the list.  You can create a guest list widget to place on your website. The widget allows people to add themselves to…

If you would like to notify your customers of changes related to an event and there isn’t an automatic feature available, follow these steps: Log in to your Purplepass event organizer dashboardClick Tools at the top of the navigation bar Click the Email Customers icon either in the left navigation bar or in the center…

If you want to offer the options for customers to receive SMS text messages related to events, follow these steps: Log in to your Purplepass event organizer dashboardSelect Tools in the top navigation bar Select the SMS Marketing tab in the side navigation bar or the box on the main pageSelect Send SMS and you…

With Purplepass, you can create and use our guest list feature to manage tickets, track COMPs, generate lists of attendees, send print-at-home tickets or deduct them from inventory, and more! Use this guide for creating and managing your event guest list on Purplepass. Creating a guest list for an event Importing and downloading guest lists…

If you want to add individual partners access or revoke access to partners while creating an event, follow these steps: Log in to your Purplepass event organizer dashboardClick Create New Event at the top of the navigation bar A pop-up carousel will appear with three different options. Select One Time Event. Scroll to the Additional…

If you would like to enable others to access your Purplepass event organizer account using their personal login information, follow these steps to set up your Partner Access tool. Adding a partner for Partner Access in your settings Adding a partner while creating an event Understanding additional privilege option Adding a partner for Partner Access…

If you would like to create a custom email template in your account, follow these steps: Log in to your Purplepass event organizer dashboardSelect Tools from the top navigation bar Next, select Email Templates from the left-side navigation bar or in the box on the main page On the Custom Template page, click the purple…

If you want to learn more about creating an email for promotions and save it as a draft, follow these steps: Step 1: Create your email  Log in to your Purplepass event organizer dashboardSelect the Tools tab at the top in the navigation bar Select Email Customers in the left navigation bar or select the…

You can send and schedule email messages directly to your customers. Your recipients have to be from previous orders in the system. You cannot import a list of customers that are not from previous orders via Purplepass. You have the ability to choose exactly which customers should receive the message based on various criteria. There…

If you want to create a tracking ID that will send traffic directly to your website via the Purplepass widget, follow these steps: Step 1: From your widget on the website, you can alter your link in the search bar Step 2: After the { /?SID= } portion of the link, enter the shortcut ID…

Yes. If you want to generate a tracking link for individual members or groups participating in an event without having to go through the tracking link generation process each time, follow these steps: First, start by creating your tracking linksLog in to your Purplepass event organizer dashboardSelect the Tools tab at the top in the…

Use the Stats tool to view statistics on individual events, using a select date range to filter results even further. To access your stats page, follow the instructions below. Log in to your Purplepass event organizer dashboardClick My Events at the top navigation bar You can either select Stats located to the right of each…

NOTE: Purplepass’ integrations will allow you to import emails you have accumulated through sales on your events.  You can only import contacts from your Purplepass account into our following email integration options: MailChimpConstant ContactSurveyMonkey Select Tools in the top navigation bar Select Integrations in the left navigation bar or select the box on the main…

If you are searching for ways to improve your event’s reach and traffic, try using integrations with different platforms via Purplepass.  Log in to your Purplepass event organizer dashboardSelect Create New Event at the top of the page in the navigation bar Go to the first section, The Basics Find Show event to the public:…

To integrate Purplepass’ supported platforms and combine other platforms for your events  Log in to your Purplepass event organizer dashboardOnce you are logged in, select Tools at the top navigation bar Select Integrations in the left navigation bar or select the box on the main page Select the integration you want to use. NOTE: If…